Privacy Policy

NexMaid ("we", "our", or "us") operates the NexMaid platform, connecting families and individuals with domestic helpers. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.

We collect information you provide directly and automatically when you use NexMaid.

• Account information: name, email, phone number, password, and account type.
• Profile information: profile photo, bio, work experience, skills, certifications, location, language, and related profile details.
• Job and preference data: job postings, search and filter preferences, availability, and salary expectations.
• Communications: messages between users, job applications, employment-related communications, and support inquiries.
• Newsletter subscription: email address and related subscription information when you voluntarily subscribe to optional newsletters or similar content.
• Device and usage data: IP address, browser type, device information, cookies, and general usage data.

We use your information to operate, improve, and secure our platform and to provide a safe and tailored experience.

• Create and manage accounts and profiles.
• Match employers and helpers based on preferences and qualifications.
• Facilitate communications and service-related workflows.
• Send service-related and account notifications.
• Deliver optional newsletter or content communications to subscribers who have opted in.
• Improve platform performance, safety, and user experience.
• Comply with legal obligations and enforce our terms.

You may voluntarily provide an email address to subscribe to NexMaid newsletters and similar optional content, such as updates, helpful tips, and family stories. Creating a NexMaid account does not automatically enroll you in these communications.

When you subscribe, we may store your email address, subscription status, subscription source, subscription and unsubscribe timestamps, and technical information needed to process unsubscribe requests (such as a secure token hash). We do not store raw unsubscribe tokens.

We use this information to manage newsletter subscriptions, deliver requested newsletter or content communications, process unsubscribe requests, and maintain records of your subscription preferences.

Subscription is voluntary. When we send newsletter or marketing communications, those messages will include a way to unsubscribe. You may choose to subscribe again later if you wish.

Opting out of newsletters or marketing communications does not affect necessary service or transactional messages we send related to your account or use of NexMaid, such as account verification, password reset, security notices, and job- or application-related notifications where applicable.

We do not sell your personal information. We may share information where necessary to operate the service, provide user-requested functionality, comply with legal requirements, or protect the rights and safety of NexMaid and its users.

• With other users: profile information you choose to make visible through the platform.
• Service providers: vendors that help us host, operate, secure, analyze, or support the service.
• Legal requirements: when required by law, court order, or to protect rights, users, or the public.

We may use cookies and similar technologies to remember preferences, maintain sessions, understand usage, and improve the service. You can manage cookies through your browser settings where applicable.

We retain personal information for as long as reasonably necessary to provide the service, maintain your account, comply with legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary depending on the type of information and applicable requirements.

We may retain newsletter subscription and unsubscribe preference records as reasonably necessary to honor your communication choices and maintain records of consent or opt-out status.

Depending on your location, you may have rights to access, correct, delete, or restrict certain uses of your personal information.

You can update certain profile and account information through your account settings. For other requests, contact us using the details below.

If you subscribe to optional newsletters or marketing communications, you may unsubscribe at any time using the unsubscribe mechanism provided in those messages. You may also choose to subscribe again later.

We use reasonable technical and organizational safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

NexMaid is not intended for children. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, please contact us.

We may update this Privacy Policy from time to time. When we do, we will update the "Last updated" date on this page. Material changes may be communicated through the service where appropriate.

If you have questions or concerns about this Privacy Policy or NexMaid's data practices, please contact us through the support options available within the NexMaid platform.